Refund policy

At Maison Welly, every creation is a hair product. For hygiene reasons, a return is only possible if the product has neither been opened nor used: the protective tulle (wigs) or the seal (bundles) must be intact, and the product must be in its original condition, with its complete packaging.

Return period

You have a statutory withdrawal period of 14 days from receipt of your order. Maison Welly extends this period to 30 days for any unopened, unused product, so you have time to check that your order suits you.
To request a return, write to us at contact@maisonwelly.com. We'll send you a return label and shipping instructions. Returns must be sent to 231, rue Saint-Honoré, 75001 Paris, France. Any item returned without prior request cannot be accepted.

Right of withdrawal

In accordance with Articles L221-18 et seq. of the French Consumer Code, you have 14 days to exercise your right of withdrawal, without having to justify your decision.
In accordance with Article L221-28 4° of the French Consumer Code, this right cannot however be exercised for hair products unsealed after delivery that cannot be returned for hygiene reasons — in particular where the tulle has been cut, or the product worn, washed, styled, coloured or altered.

Damage and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or does not match your order, so we can assess and resolve the issue.

Non-returnable items

For hygiene reasons, hair products that have been unsealed, worn, washed, dyed, cut or altered cannot be returned. Gift cards are also non-refundable.

Exchanges

The fastest way to get the item you want is to return the one you have and, once the return is accepted, place a new order.

Refunds

Once we've received and inspected your return, we'll let you know if it's approved. If approved, you'll be refunded to your original payment method within 10 business days. Your bank may take additional time to process it. If more than 15 business days have passed after approval with no refund showing, contact us at contact@maisonwelly.com.